Ono Brewing Company

Tasting Room Attendant Job Description

 

The ideal candidate will be passionate about beer, committed to providing the highest level of customer service, and comfortable working in a fast-paced environment. Strong customer service experience and a desire to learn about beer and the craft beer production process in the brewery are essential.

Duties include but are not limited to:

 

Customer interactions:

• Greet customers, check ID and open/close bar tabs using point of sale software

• Activate customer beer card for customers and explain how self-serve system works and how to pour beer properly

• Apply knowledge of craft beer styles to educate customers and assist customers in making beer selections

• Answer customer questions about our beer options and the brewing process

• Monitor tasting room to ensure all consumers are over 21 years of age

• Know when and how to tell a customer who has had too much to drink that they may not have more (covered in training)

• Sell merchandise to customers

 

Maintenance of bar and tasting room:

• Responsible for clean and safe tasting room environment at all times

• Perform open and  closing duties

• Maintain glass stock at the bar- Clear empty glasses from tables, wash glasses and restock bar with clean glasses.

• Clean bar, wipe down tables, arrange seating  and sweep/mop at end of shift as needed during shift

• Light cleaning/restocking of bathrooms as needed before/during/after shift

• Maintain stock of merchandise behind bar

 

Requirements:

• Warm and friendly, outgoing, professional, reliable, and trustworthy

• Strong team player with demonstrated ability to work well with others in a fun and fast paced environment.

• Ability and desire to become knowledgeable about:

  • Beer and the basics of the brewing process in general (training will be provided)

  • Our beer styles and our business in particular

• Take Virginia ABC Manager course (online or in person) and pass final quiz with score of 80% or higher

• Must be 21+ years of age

• Must be willing to work weekend shifts

• 1 year minimum of customer service experience preferred

 

If you feel you possess the skills necessary and the passion for working in a fun, craft beer loving environment, please click the button below.  We are currently scheduling interviews.